Insights

What Services Can LiveChat Solution Partners Offer Their Customers?

3 min read
May 10, 2018

Most probably LiveChat is just an addition to your business offer but if you just recommend our product and leave the customer on their own, you are missing an opportunity here. Once you decide to implement LiveChat on the customer website, it becomes an integral part of their business strategy.

LiveChat proved to be a very user-friendly yet complex tool and there is quite a lot you can do around it to enrich your business proposal. So, what services can you provide to your customers as part of LiveChat project?

Let's take a better look at possibilities here!

1. Implementation & customization

Implementation of LiveChat is pretty straightforward and that's also where your work starts. The installation process is a simple copy&paste of LiveChat code in the website source.

Piece of cake. It's even easier with ready-to-use integrations.

Once you're done with the implementation, let's focus on things you can (and should!) do to customize your client's license and let them fully benefit from LiveChat, especially:

2. Integrations

Take advantage of over 90 ready-to-use integrations to create the ultimate solution for your customer's business.

Check on the full list of LiveChat 3rd party integrations.

Didn't find the right tool for your project? No worries! We have a fully open API documentation that allows you to integrate your favorite software with LiveChat.

3. LiveChat agents/managers training

Beautiful chat window and a fully functional configuration are very important but it's still people that count most in building a successful customer support channel. Take advantage of our resources to help your customers prepare for this new challenge.

Most recommended training materials:

What is more, LiveChat can also serve as a great tool for lead generation and online sales (extremely important for e-commerce businesses!). Master your LiveChat skills to develop dedicated training offer and deliver an ultimate skills set to your customers.

4. Outsourced chat management

That's probably the most complex solution that can be provided with LiveChat Solution Partner Program. Usage of live chats in customer support is growing but not every company can afford a full-time team to manage it.

As LiveChat Solution Partner you can provide a comprehensive solution to your customers. Manage client's account with one or multiple licenses, control billing with one partner account and put your own price tag. Combine all previously mentioned services to deliver a complete customer service package your customer will love.

Other solutions worth mentioning: chatbot implementation with ChatBot, building extensions with developers console and selling them in the apps marketplace.